Guide cohorts of aspiring developers through an intensive, project-based curriculum designed to simulate a professional Agile environment. Later, I upskilled in order to also mentor in the data science track, becoming the single staff member capable of teaching both courses. This overview of both teams put me in the best position to accept leadership responsibilities.

Key responsibilities included:

• Coordinate calendars, lead Agile ceremonies, and delegate duties for both Web Development and Data Science mentor teams.
• Author and maintain the online Learning Management System (collaboratively maintained via GitHub), and produce supplementary written documentation, code repositories, and recorded video lessons.
• Research the most current trends and technologies to incorporate into our curriculum.
• Deliver lectures and live-code demonstrations on modern full-stack development and data science technologies.
• Conduct one-on-one mentoring sessions to web development students to provide targeted technical support, assist with debugging, brainstorm project architecture, and offer holistic guidance to help students thrive.
• Provide comprehensive feedback for students on their data visualizations and dashboards, data analysis reports, and machine learning model performance.
• Foster a resilient and collaborative learning environment, empowering students with problem-solving skills and confidence to succeed in a demanding, fast-paced industry.

Duties included:

• Opening and closing the bar.
• Preparing cocktail mixers, herbs, fruits, etc., correctly labelling all perishables.
• Predicting business levels and providing adequate stock, as well as stock rotation and deep cleaning.
• Exhaustive customer service (including bar and table service), while switching between English and German language for an international team and clientele.
• Quickly and efficiently completing drink orders for the restaurant service.
• Coordinating delivery orders (UberEats, Lieferando, Wolt, Panda Express).
• Cash reconciliation.
• All on-menu cocktail recipes must be memorized, as well as some additional classic cocktail recipe knowledge, beer, wine and liquor knowledge.
• New hires training.
• Inventory assistance - counting and organizing stock and deliveries, keeping store areas clean.

I moved to Berlin during this period and took 6 months to do German integration courses at Deutsch Akademie from A1 to B1. During this time, I tutored English and did babysitting for a few families that wanted their kids to have more exposure to English language, but I was not formally employed.

Bartender. Waitress. Glassie.

I would usually work the day shift alone. This included:

• Opening the bar and restaurant.
• Bar and barista customer service.
• Updating specials boards.
• Organizing and confirming reservations.
• Allocating team assignments for the later shifts.
• Making orders for front-of-house product according to inventory par levels.
• Entering data and sending out appropriate mail for the company membership program.

My duties as shift manager included:

• Counting and balancing the safe.
• Cash reconciliation.
• Customer service.
• Customer complaint resolution.
• Staff conflict resolution.
• Scheduling and shift planning.
• Bar and kitchen quality control.
• Floor management duties.

I was hired mostly to answer the phones, coordinating the 6-line switchboard. This including transferring calls to relevant departments, and basic sales advice before a client could get an official quote.

I also did data entry, showed potential clients through the showroom, made follow-up client calls, booked daily appointment routes for the sales reps, and general cleaning duties (keeping office kitchen and bathroom tidy, dusting, watering plants, etc.).

Hired first in the Llandaff office, later transferred to cover in Whitchurch. My duties included:

• Answering the phones (3-line switchboard).
• Referring clients to realtors or in-house financial advisor.
• Answering email queries.
• Communicating quotes and offers.
• Data entry.
• Mocking up marketing material for print.
• Walking people through the showroom.
• Contacting people on the mailing list with relevant material.

After school/weekend job while I was in high school.